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Trade Account Customers____________________________________________________________________
Opening an Account
CANOPY Publishing’s goal is to provide our customers with a high level of customer service and fulfilment on and off line. We recognize that you are in the business of selling books and your success is our concern. Service means understanding your needs. CANOPY Publishing will provide account-holding customers with the Online Ordering, Delivery, and Enquiry service or Offline Ordering, Delivery, and Enquiry. A shopping cart for commercial customers is currently under construction.Customers who do not currently have an account but wish to open one should contact the CANOPY Publishing by
email: order@canopypublishing.com
Customers will receive confirmation via email that CANOPY Publishing has received their application and/or their order. Telephone orders will also receive confirmations either by Fax, USPS, or email.Purchase Order numbers are advised in all circumstances thorgh we do not require them. All correspondence should be directed to:CANOPY PublishingOrders Department
P. O Box 188
Mount Angel, OR
97362
email: order@canopyppublishing.com
Pricing and Delivery
Per Industry Standards (though local delivery requirements may invoke extra charges and/or restocking fees.) Drop shipping is avaiable to multiple locations.
Returns Policy
CANOPY Publishing offers an Open Returns Policy. This policy ensures that returns do not need to beauthorized by our office. Fulfilling the simple parameters described below is all that is required. To ensureeffective and timely processing of returns, an essential part of the service is the "Return Authorization" procedure detailed below. It is important that you comply with this carefully.
Return ProcedureSend returns request to:CANOPY PublishingReturns
P.O. Box 188
Mount Angel, OR
97362
oremail: order@canopypublishing.com- Requests must contain details of ISBN, Quantity, Author, Title and if available, original Invoice Number.
- Within four working days we will send you a Return Material Authorization(RMA) Number and ask that you display it on the return parcel packaging.
- Credit will be issued thereafter.
The following industry standard conditions apply:- Returns will not be accepted until three months from date of incoice.
- Titles stocked for longer that fifteen months from dispatch date will not be accepted.
- That we have a record of supply.
- That the return request does not exceed supply.
- That old editions are within twelve months of publication of current edition.
- That books are in good condition and, where applicable, in the original packaging.
- That books are not part of special arrangements e.g. firm sale, pre-agreed limits etc.
All return shipping and handling costs to be born by the customer, except as below' Defective Books/Damaged in Transit--Please submit these separately within seven days of receipt. Dispatch instructions will be sent as we will absorb shipping costs. Incorrect Shipment--Please notify us of the error within seven working days of receipt. Shipping costs will be borne by CANOPY Publishing for returns or replacement for any error attributable to CANOPY Publishing.
Returns received in unsaleable condition may be re-charded and held for collection for twenty-eight days after which they may be destroyed. If you have any queries regarding this returns policy please contact:CANOPY Publishingemail: publisher@canopypublishing.com
Review and Inspection
Trade review copies. Review copies are available to media outlets, editors, news people and reviewers. Copies will be sent entirely at the publisher's discretion to relevant and recognized organizations and bookstores. If you would like to order a review copy or you have any queries about the CANOPY Publishing Reveiw Copy service please contact:CANOPY Publishingemail: order@canopypublishing.com
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